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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.14 Manage Off Cycle Bill for External and Misc Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage Off Cycle Bill for External and Misc Charges Detailed Process Model Description
1.1 Evaluate Customer Account's Eligibility for Bill
1.2 Select Charges to Be Billed and Enter Bill Information
1.3 Request to Create Off Cycle Bill Generator
1.4 Create Off Cycle Bill Generator in Pending State
1.5 Review Pending Off Cycle Bill Generator
1.6 Request to Delete Bill Generator
1.7 Delete Off Cycle Bill Generator
1.8 Re-Select Misc Charges and Adjustments
1.9 Update Pending Bill Generator
2.0 Request to Complete Off Cycle Bill Generator
2.1 Select Billable Charges from Off Cycle Bill Generator
2.2 Determine Bill Period
2.3 Apply Rates to Calculate Charges
2.4 Apply Rates to Calculate Additional Charges
2.5 Create BS Details and Bill Segments
2.0.1 Format Online Presentation
2.6 Financial Transactions Generated
2.7 Freeze FT
2.8 Initiate Payment Process to Service Provider
2.9 Create Bill Messages
3.0 Transfer Customer's A/R to Service Provider
3.1 Determine Due Date, Credit Review Date
4.9 Add Adjustments and Bill Corrections to Affect Bill Amount
3.2 Manage Autopay
3.3 Create Additional Required Bill Messages
3.4 Update Bill with Completion Details
6.2 Review Off Cycle Bill
3.5 Request Cancel Frozen Segments
3.6 Update Bill Segments to Pending Cancel
3.7 Request Finalize Cancel Bill Segments
3.8 Update Bill Segments to Canceled
3.9 Cancel Billable Charge
4.0 Request Undo Cancel Bill Segments
4.1 Return Original Bill Segments to Frozen
4.2 Request Add Bill Messages
4.3 Add Bill Messages
4.4 Review Bill
4.5 Extract Bill for Production
4.6 Produce Bill
4.7 Send Bill to Customer
4.8 Receives Bill
6.7 Select Accounts with Pending Off Cycle Bill Generator
5.0 Check Eligibility for Batch Billing
5.1 Highlight Bill Segment Exceptions
5.2 Highlight Bill Exceptions
5.3 Identify Bill Segments in Error Status
5.4 Create Bill Segment Exceptions To Do
5.5 Evaluate and Investigate Error
5.6 Resolve Error
5.7 Update Data
5.8 Request Complete To Do
5.9 Complete To Do Entry
6.0 Identify Bills in Error Status
6.1 Create Bill Exceptions To Do
3.0.1 Evaluate Request to Create Payment to Service Provider
3.0.2 Determine Amount
3.0.3 Create Adjustment for Service Provider
3.0.4 Send Financial Information
3.0.5 Receive and Process Financial Information
3.0.6 Send Payment Information
3.0.7 Process Received Payment Financial Information
Installation Options - Control Central Alert Algorithms
Various Rate Schedule Algorithms and Major Configuration Information
Entities to Configure
Related Training